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    Horsham Office

    Lewis Denley Solicitors
    Fourth Floor
    Springfield House
    West Sussex
    RH12 2RG

    01403 456 430

    Your Rights to make a Complaint

    Our Policy

    You have the right to complain to us.

    You will not be charged for any time spent handling your complaint.

    You can request a copy of our complaint procedure at any time.

    We shall aim to deal with any complaint that we may receive promptly, fairly, openly and effectively.

    Making a compliant

    We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

    In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at that stage.

    Making a complaint will not affect how we handle your case.

    If you need to make a complaint, you should:

    • complain as soon as possible
    • be clear on what the issue is and how you would like it to be resolved
    • give us up to eight weeks to resolve your complaint

    Handling and Resolving a Complaint

    We will provide you with a written outcome following an investigation into your complaint.  If you are not happy with our outcome or we have not provided you with an outcome within 8 weeks you can contact the Legal Ombudsman.

    If we cannot resolve your complaint you can speak directly to The Legal Ombudsman who can help. They will look at your complaint independently and it will not affect how we handle your case.

    Before accepting a complaint for investigation, The Legal Ombudsman will check that you have tried to resolve your complaint with us first. If that has occurred, you must make your complaint to them: –

    • Within six months of receiving a final response to your complaint
    • No more than one year from the date of act/omission; or
    • No more than one year from when you should reasonably have known there was cause for complaint.

    If you would like more information about The Legal Ombudsman, please contact them on them as follows: –

    In certain circumstances, you could also refer the matter to the Solicitors Regulation Authority. This could be for things like misconduct, losing your money or treating you unfairly because of your age, a disability or other characteristic.

    How we can help you

    We offer progressive and forward-thinking legal advice to individuals and businesses across a wide range of areas.

    We’re not just all about the law. When it comes to resolving legal issues, we prefer to get to know our clients, developing
    lasting relationships so we can tailor our advice and find innovative solutions that work within the context of your life.

    Real estate

    Real estate is potentially the most lucrative and versatile asset on Earth. From business premises, to development opportunities, to family homes, our property solicitors provide a reliable and efficient service to clients from all backgrounds, including house builders, investors, businesses, property developers, and private individuals.

    Our real estate expertise includes:

    Buying commercial property
    Selling commercial property
    Property finance
    Land acquisition & development
    Commercial leases
    Residential conveyancing
    • Private real estate

    We offer a free initial discussion for new clients

    Corporate & commercial

    Our solicitors will insightfully align our legal advice with your commercial strategy to find a solution which achieves your goals and promotes the interests of your business or venture. Our corporate & commercial law expertise includes:

    Commercial contracts
    Company structuring
    Business acquisitions & disposals
    Business start ups


    We provide advice to individuals and businesses in relation to both personal and commercial disputes. Our robust, no-nonsense attitude and
    tactical approach to negotiation means we have a strong track record of resolving our clients’ issues positively out of court, saving considerable time, costs, and stress. Our expertise includes:

    • Contract disputes
    • Property litigation
    • Commercial landlord & tenant disputes
    • Residential possession claims
    • Boundary disputes
    • Adverse possession and contentious trusts

    Landlord & tenant

    Our solicitors provide advice to both landlords and tenants across all matters associated with renting in the private sector. Our expertise includes:

    • Possession claims
    • Recovery of rent and service charges
    • Right to manage advice and disputes
    • Collective enfranchisement
    • Adverse possession
    • Unlawful evictions
    • Houses in Multiple Occupation matters and disputes


    We advise both employers and employees in relation to the any and all matters which arise in the course of employment, including:

    • Negotiating contracts
    • Business (TUPE) transfers
    • Settlement agreements
    • Managing redundancies
    • Unfair dismissal
    • Constructive dismissal
    • Discrimination claims


    Our conveyancing solicitors have wide-ranging experience across all matters of residential property, including:

    • Buying and selling property
    • Buy to let conveyancing
    • Shared ownership
    • Help to Buy
    • Buying and selling at auction
    • Retirement homes
    • Agricultural land

    Our team has been awarded the Law Society Conveyancing Quality Scheme Accreditation for our skills in this area.

    Private client

    Our Wills, trusts and probate solicitors can provide practical advice across all succession planning and estate administration matters, including:

    • Making a Will
    • Lasting Powers of Attorney
    • Obtaining a grant of probate or letters of
    • Estate administration
    • Inheritance Tax planning